Monday, 20 July 2009

[Progress.157] 3rd update on the leaf guard problem

Another update on the leaf guard problem, we did have a quick on-site meeting with Ben from Allcoast GutterGuard and when he was here, surprisingly, the first thing he asked was if we have any flooding issue after the leaf guard been installed? I also specifically ask him if the edges of the valley area (highlighted in red below) be sealed and he confirmed normally it won't be unless there's special requirement from the client --- which we did ask for it but it wasn't done.

After some checks on the roof, he concluded that the quality of the work was really bad and the only way to fix it properly would be to rip the whole thing out and re-do it again. Which he will have to talk to ABC Seamless first...

Our leaf guard was installed on 21/1 and 22/1. If you have been following my blog, you might remember in >this post I mentioned about an unusual minor flooding at our alfresco during a heavy hail storm on 21/2.

After he left, we checked their brouchure and as highlighted below in green, it did mention about heavy rain water. Ben must have noticed some problem with the installation to ask the question.

We also noticed there's a cracked tile at the front, on top of the bay window area after the leaf guard installation. Confirmed with our builder's maintenance area, the most likely reason for roof tile in that location to crack would be some inexperienced person accidentally stepped on it, definitely not hail storm or some sort of extreme weather....

Another piece of interesting information: one of the letters we received from them was dated 15/5 (highlighted in blue below) but it was posted on 28/5 (see envelop far below, highlighted in red), and it's about Gutter work (highlighted in green), asking for payment within 7 days otherwise there will be legal action...

We surely don't want to have the whole thing removed and reinstalled again, as it would definitely cause even more damage to our brand new gutter and roof tiles. If you look at that brochure above again, the area highlighted in yellow says "We guarantee it or your money back", this is what we are working on now, let's see how it goes...

1 comment:

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